Reasons for Inability to Complete Payment on AliExpress Platform

Why did my payment fail on AliExpress?

1. Card Security Code Failed

If you are experiencing a payment failure, please ensure that the card security code you have entered is correct. The card security code is the short numeric code found on the back of your credit card. Please double-check the code and try again.

2. Insufficient Funds

If you encounter an insufficient funds error log while making a payment with a credit card, please make sure that you have enough money in your account and that your order does not exceed your credit limit. Additionally, please ensure that you are using a personal Visa or MasterCard credit card for payment, as debit and business cards are currently not supported.

3. Accepted Credit Cards

When selecting Visa or MasterCard as a payment method, please make sure your card is a personal credit card. We do not accept charge cards, business/commercial cards, Visa or MasterCard debit cards at this time.

4. Exceeding Limit

Please ensure that your order amount does not exceed your credit card limit, as this may prevent successful payment completion.

5. 3-D Security Code Failed

For successful payments using Visa or MasterCard, please make sure that:

(1) Your credit card is authorized by your issuer to make online payments with 3-D security code activation;

(2) Your credit card has activated the 3-D security code feature. If it has not been activated yet, please contact your card issuer to activate it.

The 3-D security codes for Visa are called Verified by Visa (VBV) and for MasterCard they are called MasterCard Secure Code.

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

常见的付款失败原因包括:1. 您的银行卡余额不足;2. 您输入的银行卡号或其他支付信息有误;3. 您的银行在审核支付时reject了该笔交易;4. 您所在国家或地区 because 支持的支付方式限制等。

如果付款失败,您可以尝试以下方法:
1. 确认您的银行卡余额是否足够完成该次交易;
2. 仔细检查您输入的银行卡号、银行名称、持卡人姓名是否正确;
3. 与您的银行渠道联系,询问该笔交易是否已被拒绝,如已被拒,请协助重新提交该笔交易;
4. 尝试使用其他支付方式例如支付宝或网上银行支付等完成交易。
如上方法均无法解决,请与购物客服协助处理。

如果在付款成功后,您的订单状态一直停留在\"等待发货\",您可以按以下步骤申请退款:

1. 登录阿里巴巴国际网站查看订单详情;
2. 找到“订单问题”选项,选择“申请退款”;
3. 输入退款原因并提交申请;
4. 等待卖家或平台审核您的申请。