亚马逊售后邮件模板

亚马逊卖家发货到达时间

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Dear ___,

Thank you so much for your great support on us.

Usually it takes about 7-12 days for the item to reach you.

Any question, feel free to contact us and we will reach you at the soonest.

Best regards

先填单,漏发货后向客人解释

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Dear ___,

Thank you so much for your great support and sorry for keeping you waiting.

We checked the tracking information found there is no update information as you said.

We will contact the post office to find out the problem.

We wonder would you still want the item, if yes, inform us the size and we will resend you asap.

If not, we will make you the full refund.

Waiting for your reply.

Any inconvenience hope your kind understanding.

Best regards

客户询问货物的tracking number的回信

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Dear————,

Thank you for contacting us regarding your inquiry.

Orders are shipped within two days after they are placed. Usually, we are able to ship orders the next day. Weekend orders are shipped on the following Monday. Please allow 3-7 business days after shipment for delivery. You will receive a shipping confirmation email from Amazon when the shipping information has been uploaded.

Your patience and understanding are greatly appreciated. If you have any other questions or concerns, feel free to contact us.

Best regards

邀请顾客成为老客户群邮件

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Dear_______,

Thanks for your kindly support for 店铺名.

To express our grateful, we want to invite you join in our “VIP team(自己取名)”

Our VIP team member(自己取名)can experience our new product in advance and enjoy discount .

Just contact us with order ID by contacting our email on attachment.(把邮箱放在附件上)

We are waiting for your email.

Have a good time.

Best regards,

买家不知道如何使用产品的回信

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Dear————,

Thank you for contacting us regarding your inquiry.

We are really grateful with your question Thus we can realize our shortage of product listing.

We will update our listing to perfect our product information.

There is the latest instruction of our product .Please check the attachment for your reference.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

给买家补发自发货售后件的通知

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Dear————,

Hope you are fine and doing well.

We have already arrange the replacement to you for your reference.

(产品具体参数)

The tracking number is _______________, please click the attachment to get more detail .

It will take 7-10 day to arrive your city because of the long distance.

Thanks for your kindly understanding and support.

If you still have any question, please be free to contact with us.

We will do our best to help you ASAP.

Best regards,

　　客户订购多个产品

卖家发邮件确认产品订单

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Dear ——，

Thank you so much for your great support on us.

We have received your order of “XXXXXX”.

We will work on your order asap, we just want to confirm the amount of the compass, did you order 10(数量) pcs?

产品参数——————————————————

If nothing is wrong, we will ship them asap.

Best Regards

Seller's name

卖家发错地址

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Dear____，

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items? If yes, we will resend you immediately and make you a partial refund , if not, we will make you the full refund.

Waiting for your reply and hope your kind understanding.

Best Regards

Seller's name

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

步骤如下:登录亚马逊账户-->订单-->选择需要退货的订单-->点击\"申请退货\"-->选择退货原因-->提交退货申请。退货申请通过后,亚马逊会发邮件告知,退货商品需要在规定时间内退回。

对于正品问题或自己错误下单等情况下的退货,亚马逊承担全部退货费用,用户无需支付任何费用。但若因用户主观原因如不喜欢商品等需要退货,可能需要用户承担部分或全部退回运费。

亚马逊收到退货商品后,会对商品进行检查。如果检查通过,系统会自动为您完成退款操作,一般3-5个工作日内资金将返还至原支付账户。无需进行任何操作就能完成退款。