wish平台账户暂停政策：账户被暂停后会发生什么情况？

wish平台账户暂停政策：账户被暂停后会发生什么情况？

8.1账户被暂停后将发生以下情况：

• 账户被限制访问

• 店铺的产品处于不可销售状态

• 店铺的付款被暂扣3个月

• 若严重违反 Wish 政策，店铺的付款将被永久扣留

• 店铺需对所有退款订单承担100%退款责任

账户被暂停的原因包括但不限于以下各项：

8.2要求用户提供个人信息

如果商户向用户索取个人信息（包括电子邮箱地址），商户账户将面临被暂停的风险。

8.3要求用户汇款

若商户要求用户直接汇款，其账户将面临被暂停的风险。

8.4提供不当用户服务

如果商户提供了不适当的用户服务，其账户将面临被暂停的风险。

8.5欺骗用户

如果商户欺骗用户，其账户将面临被暂停的风险。

8.6要求用户访问 Wish 以外的店铺

如果商户要求用户访问 Wish 以外的店铺，对应的商户账户将面临被暂停交易的风险和/或每次违规$10,000.00*的赔款。请参阅政策 5.7 - 欺骗性履行订单政策了解更多信息。

8.7销售假冒产品或仿品

如果商户的店铺销售假冒产品或仿品，商户帐号将面临被暂停的风险。

wish商户官网原文详情：

8Account Suspension

Last updated on July 16, 2020

8.1The following occur to accounts upon suspension:

• Account access is restricted

• The store's products are no longer for sale

• The store's payments are withheld 3 months

• For severe violations, the store's payments are withheld permanently

• The store is responsible for 100% of all refunds

Reasons an account could be suspended include but are not limited to the following:

8.2Asking customers for their personal information

If a merchant has asked customers for their personal information including email address, the merchant account is at risk of suspension.

8.3Asking customers to send money

If a merchant has requested a direct payment from the customer, the merchant account is at risk of suspension.

8.4Providing inappropriate customer service

If a merchant has provided inappropriate customer service, the merchant account is at risk of suspension.

8.5Being disingenuous to customers

If a merchant is being disingenuous to customers, the merchant account is at risk of suspension.

8.6Asking customers to visit stores outside of Wish

If a merchant has asked customers to visit stores outside of Wish, the merchant account is at risk of suspension and/or a penalty of $10,000.00* per incident. Please see Policy 5.7 - Deceptive Fulfillment Policy for further information.

8.7Selling fake or counterfeit goods

If a merchant is selling fake or counterfeit goods, the merchant account is at risk of suspension.

 文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

wish平台会暂停账户的主要原因包括:违反了wish平台的用户协议、涉及非法违规行为或产品等。用户只要遵守平台规则,账户通常不会被暂停。

被暂停后,账户中的资金、订单、产品都处于冻结状态,用户暂时无法进行任何操作。等暂停期结束后,账户恢复正常,但之前的订单和产品依然处于暂停状态。

被暂停之后,wish平台会与用户进行联系,要求提供相关材料以检验原暂停理由,一旦通过评估认定无违规后即可解除暂停。不同情况下,解除暂停的时间并不确定,一般1-7天内能处理。

暂停期结束后,账户将恢复正常功能。但此前的订单和商品仍会保持暂停状态,需经过wish检验后方能解除。账户解除暂停不代表一切恢复如初,需遵守规则继续营运。