wish平台用户服务政策：wish商户对待用户哪些严禁行为？

wish平台用户服务政策：wish商户对待用户哪些严禁行为？

6.1如果店铺退款率过高，其账户将被暂停交易

退款率是指在一段时间内，退款订单数除以总订单数的比例。如果这个比率极高，那么店铺将被暂停。退款率低于5%属于正常水平。 查看您的店铺退款率

6.2如果店铺的拒付比率非常高，其账户将被暂停

拒付比率是指某个时段内退单拒付的订单数与收到的总订单数之比。如果这个比率极高，店铺将被暂停交易。拒付比率低于0.5%属于正常水平。 查看您店铺的拒付比率

6.3严禁辱骂用户

严禁对 Wish 用户施予辱骂性行为和语言，Wish 对此类行为采取零容忍态度。

6.4严禁要求用户绕过 Wish 付款

如果商户要求用户在 Wish 以外的平台付款，其账户将被暂停。

6.5严禁引导用户离开 Wish

若商户引导用户离开 Wish，则相应账户将面临被暂停交易的风险和/或每次违规被处以$10,000.00*的赔款。请参阅政策 5.7 - 欺骗性履行订单政策了解更多信息。

6.6严禁要求用户提供个人信息

如果商户要求用户提供付款信息、电子邮箱等个人信息，其账户将被暂停。

6.7Wish 用户有权享有及时、礼貌和有效的客服服务

如果用户能够直接与商户联系，或者商户选择自行提供客服服务，则商户必须遵守本章节（商户政策6）中的规定。

* 此金额可按商户的本地货币计算，且/或受商户政策11约束。

查看已归档的用户服务政策

wish商户官网原文详情：

6Customer Support

Last updated on July 16, 2020

6.1If a store has an extremely high refund rate, its account will be suspended

Refund rate is the number of orders refunded over the total number of orders received during a time period. If this rate is extremely high, a store will be suspended. A refund rate of less than 5% is normal. View your store's refund rate

6.2If a store has an extremely high chargeback ratio, its account will be suspended

Chargeback ratio is the number of orders which were charged back over the total number of orders received during a time period. If this ratio is extremely high, a store will be suspended. A chargeback ratio of less than 0.5% is normal. View your store's chargeback ratio

6.3Customer abuse is not tolerated

Abusive behaviour and language towards Wish customers is strictly prohibited and will not be tolerated.

6.4Asking a customer to pay outside of Wish is prohibited

If a merchant asks a customer to pay them outside of Wish, their account will be suspended.

6.5Directing a customer off Wish is prohibited

If a merchant directs a customer off Wish, their account is at risk of suspension and/or a penalty of $10,000.00* per incident. Please see Policy 5.7 - Deceptive Fulfillment Policy for further information.

6.6Asking a customer for personal information is prohibited

If a merchant asks a customer for personal information such as payment information, email, etc, their account will be suspended.

6.7Wish customers are entitled to timely, courteous and effective support

Where customers have the ability to contact Merchants directly or where Merchants have opted to provide their own customer support, it must comply with this section 6.

* This amount may be calculated in the merchant's local currency and/or be subject to Merchant Policy 11.

View archived Customer Support policies

 文章内容来源：wish商户官方网站  

（本文内容根据网络资料整理和来自用户投稿，出于传递更多信息之目的，不代表本站其观点和立场。本站不具备任何原创保护和所有权，也不对其真实性、可靠性承担任何法律责任，特此声明！）

常见问答(FQAS)

wish平台严禁商户在提供服务过程中出现以下行为:欺骗客户、提供虚假信息、违反平台规则进行营销、滥发广告信息等。

如果用户购买商品后,发现商品质量不如描述,可以与卖家进行联系试图解决。如果无法解决,可以向wish平台反馈,wish会根据情况给予相关处理或退款。

如果用户购买商品后一段时间内没有收到货,可以先与卖家沟通,查明具体情况。如果卖家无法提供明确理由和解决方案,用户可以向wish平台进行投诉,wish会根据具体情况给予补发商品或全额退款的处理。

用户在购买过程中如果遇到任何问题,首先可以与卖家交流沟通;如果无法解决,可以向wish平台客服提出,wish会专人处理用户的问题和要求。