Credit Protection Association

CPA provides collections services that span the entire delinquency cycle—from pre-disconnect payment solitication to third party write-off recovery. Founded in 1977, CPA was the first agency to specialize in low-balance, high-volume collections for the cable television industry. Today, CPA continues to be known for our innovation and market impact with a loyal client base that has expanded to include utility, retail and telecommunications customers. EARLY DELINQUENCY & RETENTION PROGRAMS CPA understands the power of live-agent outreach and we contact customers early in the delinquency cycle to maximize payments and increase retention. We pride ourselves on service, and customize inbound and outbound programs to reflect our clients' communications conventions. • Live-agent inbound and outbound payment calls • Customized, customer-friendly scripts • Skip tracing • Automated payment reminders WRITE-OFF COLLECTIONS SOLUTIONS Our IntelliTrack® collections process integrates credit scores and unique credit tracking models to analyze debtor behavior and increase collections results. • More than 200 unique debtor letters • Live outbound and inbound calling programs • Credit bureau tracking and analysis • 24/7 online account monitoring EQUIPMENT RECOVERY SERVICES Using our more than 30 years of experience in cable and subscription television, CPA developed the industry's most efficient and cost effective equipment recovery program. Our comprehensive program includes multiple subscriber touch points by both phone and mail to maximize return results. CPA maintains an A Rating with the Better Business Bureau and was recently named a Best Places To Work In Collections by InsideARM.com. ASK US ABOUT THE CPA DIFFERENCE