ERC (Enhanced Resource Centers)

United States · 1200 Employees
ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It's not a mission statement. It's an unwavering commitment from each one of us. So, whether we're providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients' customers… not to our shareholders. We are privately held and our clients get the attention they deserve with an intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don't believe in just checking the boxes. We'll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences. ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup •Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic, South Africa, Kenya and India (including global Work at Home offerings) •7,000 employees •2020 Best Places to Work •Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry •Minority Owned Business

概述

国家 United States
成立时间 1999
总部 Jacksonville Beach, Florida
电话号码 +1 904-645-0049
网站 http://www.ercglobalcx.com
LinkedIn http://www.linkedin.com/company/ercglobalcx
Twitter https://twitter.com/ercbpo/
Facebook https://facebook.com/ercbpo/
员工数 1200
行业 outsourcing/offshoring,
简介 ERC is one of the top international BPO providers of customer experience solutions. We offer a full-service, end-to-end contact center solution across every aspect of the customer journey. Spanning domestic, nearshore, and international locations, we are one powerful team, dedicated to delivering the best customer experience and results possible on behalf of our clients. It's not a mission statement. It's an unwavering commitment from each one of us. So, whether we're providing customer care, recovery, or back-office support, we are way beyond a BPO or contact center… we deliver exceptional customer experiences with the data to back it up. On top of that, we put our money where our mouth is by focusing on technology that enables our talented team to provide value added interactions rather than replicating the contact centers of the past. Our commitment is to our employees, our clients and our clients' customers… not to our shareholders. We are privately held and our clients get the attention they deserve with an intense focus on performance and results. We leverage data and analytics to drive business results for our clients. We don't believe in just checking the boxes. We'll keep pushing, keep innovating, enhancing our offerings and services, so we can drive higher profitability through frictionless customer experiences. ERC Fast Facts: •Founded in 1999, we operate as a 20+ year old startup •Privately held company headquartered in Jacksonville, FL •Locations across the United States, Dominican Republic, South Africa, Kenya and India (including global Work at Home offerings) •7,000 employees •2020 Best Places to Work •Co-Founders, Kirk Moquin and Mark Thompson, were awarded the prestigious Ernst & Young Entrepreneur Of The Year® •Highest security across the BPO industry •Minority Owned Business

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常见问题

ERC (Enhanced Resource Centers) 在哪里?

ERC (Enhanced Resource Centers) 的总部位于 Jacksonville Beach, Florida

ERC (Enhanced Resource Centers) 的电话号码是多少?

ERC (Enhanced Resource Centers) 的电话号码是 +1 904-645-0049

ERC (Enhanced Resource Centers) 的官方网站是什么?

ERC (Enhanced Resource Centers) 的公司官方网站是 http://www.ercglobalcx.com

ERC (Enhanced Resource Centers) 是做什么的?

ERC (Enhanced Resource Centers) 的业务有哪些?

fintech,crypto,customer experience,recovery,collections,customer care,energy,insurance,media,technology,health,wellness,retail,ecommerce,travel,transportation,back office support,content moderation,expotechnology,outsourcing,offshoring

ERC (Enhanced Resource Centers) 的年收入是多少?

ERC (Enhanced Resource Centers) 的收入是 350000000美元

ERC (Enhanced Resource Centers) 有多少员工?

ERC (Enhanced Resource Centers) 有 1200 名员工

ERC (Enhanced Resource Centers) 属于哪个行业?

ERC (Enhanced Resource Centers) 从事以下行业: outsourcing/offshoring

ERC (Enhanced Resource Centers) 使用什么技术?

ERC (Enhanced Resource Centers) 使用的一些流行技术包括: ASP.NET,Bootstrap Framework,Google Font API,Google Tag Manager,Gravity Forms,Hubspot,Microsoft-IIS,Mobile Friendly,New Relic,Nginx,OneTrust,Outlook,React,Shutterstock,WP Engine,WordPress.org,YouTube,iCIMS,reCAPTCHA

如何联系 ERC (Enhanced Resource Centers)?

ERC (Enhanced Resource Centers) 联系信息: 电话号码:+1 904-645-0049， 网站:http://www.ercglobalcx.com， 邮箱：ema***@***.com

ERC (Enhanced Resource Centers) 的社交媒体链接是什么?

ERC (Enhanced Resource Centers) 领英：http://www.linkedin.com/company/ercglobalcx,fackbook：https://facebook.com/ercbpo/,twitte:https://twitter.com/ercbpo/

ERC (Enhanced Resource Centers) 是一家上市公司吗?

不是

ERC (Enhanced Resource Centers) 的最后一轮融资是什么时候?

ERC (Enhanced Resource Centers)在2015-03-01T00:00:00.000+00:00结束了最后一轮融资,金额达$。

谁投资 ERC (Enhanced Resource Centers)?

ERC (Enhanced Resource Centers) 有 2 家投资者,包括 Crescent Capital、RLJ Equity Partners, Lincoln International。

管理层

Alphonso Harvey

General Manager

Junior Garcia

Manager of Engineering

Dorothy Hilliard

Team Supervisor

Vladimir Mendoza

Senior Forecast Analyst

Mark Neill

Vice President Operations

员工

Frankie Felder

Customer Service Representative

Silvio Gomez

Customer Service Representative

Bryana Jordan

Collector

Marissa Deciccio

Collections Specialist

Elvis Reyes

Retention Specialist

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