Adrienne Mattson

AMM Consulting

AMM Consulting are Customer Satisfaction and Data Insight Consultants. Founded in 2018 we help companies understand what their customers really think about them, and how to turn all that hidden data found in ERP systems, CRM, and websites into actionable insight to generate exponential growth. We focus primarily on B2B Manufacturing, Industrials, Packaging, Pharma and Medical Devices markets, working collaboratively to generating actions to improve. Customer Satisfaction • Customer Surveys using Net Promoter Score (NPS®) or CSAT • Customer journey and experience mapping • Customer revenue and in depth insight • Strategy and playbook to drive Net Promoter Score to 100 • Employee alignment and management workshops to drive change • In depth training to support action plans Data Insights • Data science to predict employee and customer behaviour, win rates or what they will buy next • Data analytics to develop insight and predictions from all those data sources • Strong dashboards to visualise the millions of lines of data you have in your business • Connect Google, AWS, Microsoft, CRM together to generate insight from all those digital data sources you have