Adrienne Nicol

Pinnacle Quality Insight

Pinnacle Quality Insight was recently acquired by HCP. Pinnacle Quality Insight is a leader in employee retention and customer satisfaction for senior care and senior living. Through surveys and software, it helps providers understand their customers' and employees' experiences. HCP  leads the post-acute care industry in experience management, training, and reputation management, empowering providers to attract and retain employees during workforce shortages and improve care outcomes. HCP also conducts the annual Benchmarking Report, the most comprehensive survey of providers in North America.