Alisha Dsouza

Capita India

Established in 2004, Capita India is part of Capita plc, the UK's No. 1 business process management (BPM) and professional services company. Part of the FTSE 100, Capita has been serving both the public and private sectors in the UK since the 1980s, and has 68,000 staff across the UK, Europe, India and South Africa. Capita India is Capita's largest multi-client service centre, combining unparalleled experience and operational expertise across industries and business functions. In India, we deliver back office administration, front office customer contact and technology (software, infrastructure and product development) services of varied complexity, also providing clients with incisive customer intelligence and analytics. We have a broad portfolio of services in the digital back office space, including website development and design, web content and merchandising, web chat and email management.