Angel Novoa

E-voluciona by Intelcia

E-voluciona by Intelcia is the consulting & innovation entity of Intelcia. Combining deep expertise in customer relationship management, consulting approaches with the latest technology, we transform your operations and improve your customer experience. We shape the future of Customer Service and Customer Management. E-voluciona portfolio of services includes : - CX consulting : from diagnosing contact centers to reinventing customer journeys - Robotisation & selfcare solutions : RPA, chatbots, voicebots - Smart Analytics Center : Customer analytics, Text & Speech analytics, NLP, AI - Business processes digitalisation through Low code solutions Today, we serve Spanish, French and English speaking clients thanks to our international team based in Spain, Colombia and Morocco. As part of Intelcia Group, we are a great place to work. We grow and develop the potential of our talents in a dynamic workplace.