Ann Keter

N-ALLO - ENGIE GROUP

N-ALLO was established in 1999 as a subsidiary of Electrabel, ENGIE Group, and has experienced steady growth since. With six sites and 900 employees, the company is a prominent player in the Belgian contact center market. The contact center, which in addition to sales, marketing and customer service also offers professional services, has since become active in the French, Italian and German markets as well. Thanks to its cutting-edge expertise in Customer Relations Management, N-Allo is able to offer its customers complete interaction solutions, both in the development of interactive and bespoke multi-channel applications and in the outsourcing of client contact management. Its mission is to design, deliver and manage client interaction solutions in order to improve experience and increase the value of the customers of our Principals. N-Allo has focused on a Service Oriented Architecture (SOA) to develop its web services, allowing the customer to make transactions independently, whatever the channel of communication. In 2011, acquired Digitopia , a leading company in Belgium in the management of digital communication on screens. N-Allo is now able to develop interactive solutions on so-called ‘touch' point terminals (kiosk, surface, etc.). N-Allo is also the first player on the Belgian market to hold the "EN 15838" European Quality Certification, thus confirming its position as a high-value-added interactions center.