Anne-Sophie Poissonnet

Inbenta

Inbenta is a global leader in a new class of enterprise AI and semantic search technology for e-commerce and customer support. Powered by natural language processing, Inbenta's products are used by over 250 companies to drastically boost self-service, enhance customer experience, increase conversions, and cut down on support costs by helping customers find exactly what they need. Inbenta specializes in conversational chatbots, virtual assistants, e-commerce search, support ticketing, hybrid chat, and knowledge management. Our AI and chatbot solutions understand customers in their own, colloquial language. By processing meaning rather than keywords using patented technology, we are able to intelligently direct customers to products, contents, and FAQs on your site before they try contacting your support agents. The result is a positive, streamlined customer experience that enables customers to complete tasks comfortably and quickly. Discover how easy it is to offer the highest quality online support experience for your customers -- get in touch with Inbenta here: https://www.inbenta.com/contact.