Athea Dowden

Clear Harbor

CLEAR REFLECTION Services for Customer Care Clear Harbor developed strategy and brand mirroring to solve the problems of traditional outsourcing from "big box" BPO providers. Through strategy and brand mirroring, Clear Harbor works to create a precise, clear reflection of a company's business strategies and brand identity that lets our customer care agents and associates plan, think and perform like client stakeholders across all programs, levels and work types. Strategy and brand mirroring is much more than outsourcing. It requires: • Deeper strategic immersion and matching • Closer collaboration and alignment across dimensions, internally and externally • Stronger talent selection and indoctrination • Faster understanding and performance adjustment with meticulous visual management • A superior continuous learning and improvement culture Strategy and brand mirroring is delivered through our CLEAR REFLECTION Services for Customer Care, providing the lowest total cost of brand ownership. CLEAR REFLECTION creates a premium extension of a client's customer care business model and desired customer experience, mirrored within Clear Harbor, that lives the brand and performs as good as or better than the original. CLEAR REFLECTION minimizes the risks of delegating brand-impacting customer interactions and back-office workload outside the walls of a business. STOP OUTSOURCING. START MIRRORING.