Austen Hancock

PEN

We're a specialist, management consultancy, focusing on; Customer Experience, Operational Excellence and Change Delivery, dedicated to helping our clients create real, positive change. PEN was established in 2012 with a mission to challenge the traditional approach to consulting. Since then our team of specialists have worked across a range of sectors – from Financial Services and Pharmaceuticals, to Retail and Consumer Goods – helping clients solve problems that improve customer experience, operational excellence and change delivery. We take pride in doing what's right for our clients – not in how many hours we can bill them – and we only ever undertake work where we're certain we can deliver a great outcome.