Bonnie Wong

Learning Curve Solutions

MYSTERY SHOPPING - TRAINING - SERVICE ANALYTICS Mystery Shopping evaluations assess your business, brand and service through the eyes of genuine customers. Mystery shopping is a research tool used to measure quality of service, or compliance with regulation, or to gather specific information about products and services. Mystery Shopping Programs have been used since the 1940's to give objective feedback to any type of business with a customer. Seventy years on, the multi-billion dollar global industry is powered by technology providing clients with up-to-the-minute diagnostic data and experiential feedback to action immediate improvement of business weaknesses, in order to stay ahead of the competition. Unlike other Hong Kong Mystery Shopping companies, Learning Curve offers a dynamic, web-based, user-friendly platform to gather data and disseminate analytical reports to clients within days, or even hours of the audit taking place. Speed is the key. Systems such as these are used regularly in the UK and US but almost unheard of most Asian countries. Taking the process online reduces time, waste and valuable costs to you. As a member of the Mystery Shopping Providers Association, Learning Curve's quality standard and Mystery Shopping Program is recognised in offering the best in independent customer experience measurement.