Brian Carroll

Arantech

Headquartered in Dublin, Ireland, Arantech supplies its touchpoint and CEM solutions to help its customers derive maximum benefit from their existing network, customer and service management systems. Arantech's CEM solutions provide mobile operators with a unique customer insight, a rich experience discovery and enables them to take proactive management action on real time experience events. All Arantech solutions deliver a rapid and strong ROI by identifying customer-centric issues (‘the experience gap') in real time and enable behavioural segmentation of their customer base which today is not possible through existing Business and Operational Support Systems (B/OSS). Arantech has 39 customers including mobile operators from four out of the six largest mobile operator groups in the world, which serve in excess of 300 million mobile subscribers.