Bruce Lerman

DialAmerica

Headquartered in Mahwah, N.J., DialAmerica is one of the nation's largest privately owned teleservices companies offering multi-channel customer and sales services. Our Company offers a full range of onshore, nearshore, and offshore B2B and B2C solutions for healthcare, financial services, fundraising, communications, government, consumer products, publishing and more. We have more than 5,000 highly trained contact center agents and seasoned managers in more than 20 call centers across the U.S. Consistently exceeding client expectations, we make 200 million calls a year, averaging 100,000 phone hours a week. We make the human connection with current and potential customers. And we deliver the highest conversion rates in the industry and the best customer satisfaction scores. DialAmerica uses a strategic, customized approach to every program we work on through a distinctive style of business management called ThinSourcing℠. The power of ThinSourcing is that we deliver cost-effective services for our clients in a manner that is virtually indistinguishable from the way the company itself would provide it. For more information about DialAmerica, please visit our website at www.dialamerica.com.