Carol Williams

Integrated Neurological Services

Integrated Neurological Services (INS) is a registered charity providing long-term support to people with a neurological condition, their family and carers. Services are designed and delivered using a multi-disciplinary approach drawing on a range of disciplines to provide a truly integrated service that addresses all the person's needs – physical, emotional and environmental. Service users will have a nominated keyworker and regular reviews to monitor progress and symptoms. Following an initial assessment, users will have both one-to-one therapy and participate in up to 30 different group activities including condition-specific exercise-based groups as well as social and creative group sessions. INS services are provided by skilled and qualified staff. The multidisciplinary team of professionals are experts in providing holistic care and the current team is made up of a senior physiotherapist, an occupational therapist and a rehabilitation assistant. Volunteer counsellors are supported by a senior social worker, and two community development staff complete the team who are ably aided by a cohort of skilled volunteers. All therapists and social workers are registered with the Health and Care Professions Council (HCPC) and the relevant professional bodies. • Assessment of new clients and their family carers by a therapist leading to joint agreement of goals, then reviewed regularly • Monitoring of each client's condition and undertaking an objective measurement of the impact of INS intervention • Condition-specific groups led by clinicians and social workers; which include exercises and activities to improve physical, cognitive and communication abilities, and personal independence • Programmes to address specific client needs, e.g. mobility and functionality; communication; and a course on coping with the emotional and psychological impact of a neurological condition • Individual counselling and social work • Support and advice for carers offered individually or in