Carole Mack

Conner Strong & Buckelew

Conner Strong & Buckelew is one of America's largest and most admired insurance brokerage, employee benefits and risk management consulting firms. We're an industry leader in providing high-risk businesses with comprehensive solutions to prevent losses, manage claims and drive growth. Whether providing risk and insurance services to industries ranging from construction to life science or offering employee benefits services ranging from health and wellness programs to strategic advisory consulting, we are intensely focused on getting results for your business. Founded in 1959, Conner Strong & Buckelew has offices in New Jersey, Pennsylvania, Delaware, Florida, Georgia, Massachusetts and New York. Each year, we place approximately $1 billion in premium volume and have a team of more than 400 professionals, serving clients throughout the U.S. and abroad. Our specialty practices include: Aviation, Construction, Construction Wrap-ups, Education, Healthcare & Social Services, Hospitality & Gaming, Life Sciences, Manufacturing, Professional & Financial Services, Public Entity, Real Estate and Technology. At Conner Strong & Buckelew, we are committed to delivering a world-class customer service experience for our clients. That's why we developed the REACH Model – a formalized approach to driving greater customer experience. We're proud to say this led to a Net Promoter Score (NPS) of 92, which is more than triple the average for the insurance industry. The NPS is a global standard measuring customer satisfaction and loyalty through a single, easy-to-understand metric. We're also recognized as a passionate community contributor, volunteering thousands of hours and donating to hundreds of organizations every year. Through the Norcross Foundation, we have worked to improve youth education, fund disease research, support arts and culture and lend a hand to the disadvantaged.