Chad Nicholls

Util-Assist Inc.

Util-Assist is a recognized innovator in technology and data-driven solutions for utilities. Our solutions merge technology with strategy to streamline processes, boost productivity, enable data-driven business decisions, and deliver enhanced customer experiences, transforming how utilities operate and deliver value to their customers. With professional services and managed services for electric, water and gas, utilities rely on us to help them drive digital innovation that reshapes the utility landscape. Our professional services include smart grid consulting services, systems integration services, AI-powered predictive analytics, robotic process automation, and customer experience solutions. Managed services include PowerAssist (a holistic outage management contact centre), SecureAssist (substation monitoring), CustomerAssist (back-end billing, call centre and exception management), and managed services for technology solutions. Our Story Util-Assist was established in 2005 when Ontario became one of the first jurisdictions in North America to mandate smart meters be installed on every home. Util-Assist supported utilities and protected their interests by operating in the middle ground between vendors and utilities. Util-Assist now applies the knowledge we gained to electric, water and gas projects in other provinces and throughout the United States. In fact, Util-Assist has managed more AMI projects than any other consulting firm in North America. Util-Assist has since expanded services beyond consulting to meet utilities' new and emerging needs in conservation, outage management and managed services. For the last three years, Util-Assist has earned national distinction as an Employee Recommended Workplace. For more information, visit www.util-assist.com.