Christopher Lukes

Oracle | TOA Technologies

TOA Technologies, now a part of Oracle, provides cloud-based field service management applications. Our field service management solution improves customer service while dramatically reducing operational costs and delivering immediate and lasting return on investment. As a complete on-demand solution, TOA's solution uses time-based pattern recognition and predictive analytics to reduce customer wait times while increasing field workforce efficiency. TOA's solution is cloud-based, quickly deployed, highly configurable and easily integrated with existing CRM, ERP and other solutions. Across four continents, TOA's field service solution manages mobile workforces for some of the world's most recognizable global brands in the satellite/cable/broadband, telecom, utilities, insurance, home services and retail industries. TOA has been named a Leader in the Gartner Magic Quadrant for Field Service Management, 2012 and 2013, and was acquired by Oracle in July 2014. For more information, visit http://oracle.com/toatechnologies.