Colleen Hicks

GuideWell Source

GuideWell Source is a trusted and experienced business partner focused on delivering the highest caliber administrative services. GuideWell Source, headquartered in Jacksonville, Florida is the corporate shared services and parent company of its wholly owned subsidiaries First Coast Service Options, Inc. (First Coast) and Novitas Solutions, Inc. (Novitas), and GuideWell Allegiance, Inc. The GuideWell Source family of companies is committed to conducting business with integrity and operational excellence while continuously improving our organization and business processes and providing fiscal responsibility in service to our customers. Our family of companies has strong relationships with business partners like the Centers for Medicare and Medicaid Services (CMS); deep traditional Medicare knowledge, and strong program management capabilities necessary to service health plans, payors and government sponsored healthcare programs.