Daniel Thorp

Gemini Parking Solutions

The best way to manage a car park is by making it easy to use. So how do we do that? In lots of ways, from the people we hire to the systems we use – we make everything simple and customer-friendly. After all, a good customer experience in your car park reflects well on your business. Call us crazy, but we're passionate about good car parks and we only work with people who can help us keep being the best at what we do. So we hire people who are friendly, keen to learn, quick-thinking – and love to do the right thing. Then we train them to become car park experts. It's not enough to just know the rules of the car park. Our people are there to help drivers in whatever way they can. Whether that's offering directions or helping with shopping bags; the personal touch is important to us. The industry standard for car park management hasn't changed much over the years. We know things can be better. That's why we're always looking for little ways to improve the experience of owning and using a car park. We know that all the small tweaks we make add up to a big difference in service. There's a reason we have lots of long-standing clients – we don't let them down. We develop close relationships with clients to make sure they get the very best service.