Dawn Barrett

IQuium Pty Ltd

We are experts in business improvement focusing on productivity and change management to deliver sustainable improvements to your business. At IQuium, we help organisations to improve by looking at what is happening in your business, and then we identify, quantify and resolve the barriers that are preventing you reducing costs, growing revenue and improving customer service. Established in 2011, IQuium is a consulting firm based in Sydney, Australia focusing on partnering with organisations to deliver major change initiatives including operating model, process, system change. We are passionate about driving change that delivers significant improvement to customer experience and business performance. The team has an extensive and diverse experience in the development and implementation of solutions to solve business problems and deliver sustainable change in front office, operations and support teams. At IQuium, we focus on business improvement and operational excellence through: • solving problems within your business that are impacting your customer service or driving increased costs; • increasing the productivity of your team by helping you focus on what matters; • simplifying processes to eliminate waste and inefficiencies; • building the capability of your team to deliver continuous improvement; and • supporting change with effective change management techniques and methodologies to embed change and ensure that improvements are sustained.  Whether you require support on entire initiatives from defining the problem through to deploying change or just require targeted support, we will collaborate with you to understand your needs and develop an approach that works for you.