Derya Akin

Lufthansa InTouch

#MakeSomeonesDayEveryDay Lufthansa InTouch is the Competence Centre for customer service to passengers of Lufthansa and related airlines. We cover the entire range of services for airline travelers. This includes call, claim and email handling as well as ticketing, Web and Social Media support. Lufthansa InTouch operates from seven Customer Service Centers worldwide. Headquarters are based in Berlin, Germany. About 1500 Customer Service Consultants assist our clients in more than 20 languages, 24 hours daily. As a 100 percent subsidiary of the Lufthansa Commercial Holding, Lufthansa InTouch provides mainly services for all major Lufthansa markets and its brands. The proficiency of our staff combined with over a decade of experience in Customer Service, enables Lufthansa InTouch to lead by example in the competitive customer service environment.