Diamond Hawkins

Cross Country Adjusting

Our standard of excellence in everything we do guides us as an industry leader in the claims adjusting business. Our adjusters are handpicked and trained to provide the highest level of quality available. We understand our fiduciary responsibility is to provide clear reports with accurate estimates to both your insured and you, the carrier. RESIDENTIAL AND COMMERCIAL PROPERTY CLAIM MANAGEMENT Our claims handling process is built with your insured in mind. The use of our skilled adjusters ensures the claim is handled correctly the first time with prompt time service and accurate estimating. DESK ADJUSTING/INSIDE CLAIM OPERATIONS We offer a customized inside desk adjusting product to meet whatever your need may be. The use of video streaming technology allows us to settle many claims through our APP versus sending a field adjuster to the property. FULL TPA/MCM OPERATIONS This portion of our service is started from scratch with every new Client. Integration, policy, standards, and process are all established before with integration into our model. Whether your need is full white-label service or a combination service, we can meet it. FLOOD ADJUSTING We maintain highly trained adjusters to service NFIP or carrier-insured flood losses. CATASTROPHE RESPONSE Our CAT team consist of more than 1,300 ready-to-go adjusters. During the 2017 hurricane season, we serviced more than 40,000 claims, meeting the demand of every single client we service. MANAGED REPAIR PROGRAM/CONTRACTOR NETWORK In 2015, at the urging of clients, we formed Cross Country Managed Repair, LLC. This separate entity serves as the managed/direct repair partner of Cross Country Adjusting.