Elaine Donat

Quadrant Subscription Services (a part of Air Business Group)

Quadrant Subscription Services is one of the UK's premier publishing services bureau. we handle the subscription management and associated database and fulfilment services for magazines, newspapers, books, newsletters,as well as digital and online products. We employ over 180 staff at our offices in the UK covering all Subscription database fulfilment and all aspects of circulation management and marketing support for paid and controlled circulation subscribers. We manage over 200 titles equating to 3 million customer records across business, consumer, professional, financial and scientific publishing. Local multi channel customer services are available for UK, USA and Asia Pacific from our 4 contact centres in the UK, St Louis and Manila providing 24-hour live system availability operating from a single view Customer Service application utilizing the very latest, real time platform. Each Client's data is held on their own database incorporating subscriptions,our data interrogation and reporting systems are capable of storing and reporting on unlimited demographics, marketing and financials available through our powerful data mining tools. We offer full multi-currency and local tax compatible payment processing from multi-channel sources with secure processing through PCI compliant vendors. Within our operation we have full web-development capability working to broaden online marketing and e-commerce services with full automated processing and web customer self service.