Ellen Hills-Copeland

Independent Link

Independent Link has been providing technical solutions to the insurance industry since 2008. We recognize that independently sourcing technical building services required to guarantee insurance compliance and prompt claim fulfillment can be incredibly time consuming, so we do all this for you. We don't simply offer our clients a service, we provide you with a complete technical solution to specifically suit your needs. Our services Our team of qualified engineers and plumbers has a professional understanding of building regulations, Australian Standards and industry best practice. We have for many years provided advice to the insurance industry on both residential and commercial property claims. We provide a wide range of specialist services from identifying the cause and extent of damage straight through to obtaining permits and consulting during the repair process. Our difference We provide a service entirely dedicated to the insurance industry, therefore all turnaround times on inspecting and reporting are closely aligned with insurance company requirements and KPIs. Where engineering design and documentation is required Independent Link provides an end-to-end solution including all engineering drawings, geotechnical investigations, site surveys and building permits ready for your project managers to commence with construction. For you and your client this means, one point of contact, reduction in claim life and inspections at the property and accountability as all technical reporting, design documentation and permits are carried out concurrently. Mission: To provide the best forensic, design and specialised engineering services to our customers. Vision: To be Australia's leading provider of specialised engineering services to the Insurance Industry. To be Australia's preferred provider of engineering services to the small and medium scale custom construction industry.