电子邮件 | ene***@***.com | 获取Email |
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电子邮件 | ene***@***.com | 获取Email |
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The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. We've created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care. Our 24x7x365 offering incorporates collaborative results for your technology needs. With Netfor's ART and Science methodology, there's no waiting for a call to be answered and no shortage of brainpower when a challenge hits your network. Our agents work together to address problems quickly – for you and your clients. The bottom line: We respond when you need it the most. Tier One and NOC Services: • Create a standard operating procedure manual (your owner's manual) for your service desk • U.S. based agents in the heart of the Midwest • 24 x 7 availability, 365 days a year. Use us during business hours and beyond • Dedicated call management system for you and your team(s) • A live person is always addressing your needs, each and every ticket • A sophisticated platform is included in our service – no hidden licensing fees • ITSM and ITIL based • Target 5 percent or less call abandonment rate • 70 percent target call answer time of 20 seconds or less; 85 percent target email response of 2 hours or less • First call resolution target of 70 percent and greater Netfor's offering is ideal for helping your technology team create a 24/7 support model fast. We shine when the heat is on and the timeline is tight – just like you. We have been recognized as a support leader, drink the ITIL kool-aid and foster a client satisfaction rate of 98.9%. Let's talk about where our support ends and yours begins and how, together, we can create meaningful customer experiences.
公司 | Netfor, Inc. |
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职位 | Client Success Manager |
地点 | United States |
http://www.linkedin.com/in/ericdneal | |
部门 | |
头衔 | Client Success Manager with Netfor |
Netfor, Inc. Client Success Manager
2022-12-01 -
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Eric Neal 在 Netfor, Inc. 担任 Client Success Manager with Netfor
Eric Neal 在 Netfor, Inc. 的职位是 Client Success Manager with Netfor
Eric Neal 的电子邮件地址是 ene***@***.com
Eric Neal 的电话号码是 -
Eric Neal 的公司电话号码是 +180****
Eric Neal 在 information technology & services 工作。
Eric Neal 的一些同事包括RJ Boling、Joy Stafford、Curtis Dorsey、Eric NealJuan Borbon、。
Eric Neal联系方式: 电子邮件地址:ene***@***.com 电话号码:-
Eric Neal 的个人领英是:http://www.linkedin.com/in/ericdneal
Eric Neal 的办公地点:12115 Visionary Way, Fishers, Indiana 46038, US
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