Eric Pennington

CloudWave

We are a highly specialised, Sydney-based cloud contact centre integration company with enterprise clients across Asia Pacific. CloudWave was born out of the market need for innovative, leading edge engineering in the new generation of Cloud technology. We specialise on the contact centre & all ancillary services including telco, network, security, Unified Communications, Work Force Management, Quality Management, Voice & Screen recording, Analytics & even resourcing. Our end-to-end methodology begins with a thorough, documented business requirements workshop. Services include backend architecture through to bespoke tailored desktop & mobile application design & delivery - all with focus on cost reduction, simplification of management, integration with relevant business tools & tailoring of interface. Ultimately delivering a world class best-practise contact centre & CUSTOMER EXPERIENCE. 6 years on & with over 50 mission-critical diverse contact centres under our management, we are proud to be recognised as a "Go to partner" for any new cloud contact centre project. Large scale clients such as DHL, Boral, Zurich as well as more new age unique companies such as – Console, Reckon Software & the Sydney Opera House. We transact as both an Enterprise Services partner and a TBS partner of Telstra. We are one of very few AMAZON CONNECT partners with APAC wide skills. We are Serenova Contact centre partner of the year for 3 consecutive years & hold true to the saying we are a reflection of the company we keep. We are aligned with the best of breed vendors & carriers in the market including ZScaler security, UNIFY, Teleopti, BIRST & Agyle. Our culture is curious and vibrant. Service is our heart and soul. Our 24/7 NOC ensures our other mantra is upheld "It's not what happens before the sale it's what happens after that counts". Fun, passion & meticulous diligence in getting the job done are principles for all CloudWave staff to live by. Come and join us for the journey!