Fiona Brown

openContact

OpenContact provide customer contact support for a variety of companies and industries, based all over the UK. We expertly manage customer encounters on behalf of our clients. The services we provide allow them to differentiate on their sales, improve their performance metrics and maximise their profitability. Our capabilities are first-class. We handle customer contacts seamlessly through a number of different channels, including telephone, email, webchat and mail. Our systems are extensive and our operations are scalable; we will always endeavour to provide you with a bespoke customer contact solution. We have plenty of experience using client-based systems and can easily integrate these into our own contact centre environment. Our staff are second to none. OpenContact agents are highly trained across a number of different clients, and are regularly monitored through call listening, monthly one to ones and formal appraisals. We currently have one of the lowest staff turnover rates in our industry – just 10% in an industry where 22% is the average. Thanks to this combination of preparation and long-term experience, our agents are proven experts when it comes to making sales and acting as brand custodians. We are a committed business. Our aim is to build long-term partnerships with our clients, as well as our staff and our customers. As our client, you will enjoy a prosperous, unique and transparent business relationship, and gain access to a large network companies offering the latest technical knowledge. OpenContact specialise in inbound sales and customer service calls for ecommerce, niche insurance and leisure/tourism, and also provide B2B outbound telemarketing services and Business Process Outsourcing. We have the means and motivation to make your business thrive, and deliver your company with a tangible return on investment. At OpenContact, our business is your call.