Firzah Sulesta

Service Quality Centre Indonesia / SQC Indonesia

Service Quality (SQ) Centre Pte Ltd (SQ Centre) is an international management consulting and training company, with offices located in Singapore, Malaysia, Indonesia and China. Founded by Singapore Airlines & SPRING Singapore (The Standards, Productivity and Innovation Board) in 1990, we are proud to have played a vital role in assisting over 800 organisations locally and from 18 other countries around the world, in their journey towards corporate excellence. In 1993, Service Quality Centre Indonesia was formed, joint-venture partners are Service Quality Centre and Salim Group with the mission of helping organizations in Indonesia succeed in service excellence. We have helped to improve the performance of organisations, public and private, large and small for over a decade. We partner clients to create Service Quality and Innovation solutions that help them to create customer value and develop a culture that is customer focused and innovative. We enable them to adapt and gain a competitive edge to meet the challenges of the global marketplace in the changing knowledge-based economy.