Francesca Tagliaferri

Eudata

Eudata is an Italian Digital Boutique specialized in the development of solutions and technologies in the field of Customer Experience and artificial intelligence. As an innovative SME since 2021, the company has established itself as a reference point in providing consulting services and innovative solutions to enhance the interaction between businesses and their customers. Eudata offers a wide range of products and services, including contact center platforms, customer engagement solutions, chatbots, and virtual assistants. These solutions are designed to help businesses optimize customer interactions, automate processes, and provide immediate and accurate responses to customer inquiries, thereby improving overall efficiency and experience. The company collaborates with major national and international companies from different verticals, such as banks, insurance companies, telcos, utilities, and the public sector, who aim to establish and maintain cross-channel communication with their customers, ensuring prompt and efficient customer support. Eudata offers cloud-based platforms for voice, digital channels, and video channels, supporting customer service, sales and marketing processes. In every process offered by Eudata, hybrid components of artificial and human intelligence are used, seeking a perfect balance between the two and ensuring speed, cost control, and human touch when necessary. Eudata offers these services through proprietary platforms, particularly through Convy.AI. Eudata is also an AWS advanced partner and partner of the year 2021 for Amazon Connect solutions. In 2022 Eudata acquired a majority stake in Metadonors, focused on third sector, and in 2023 in Ynpact (AWS advanced partner in France). Eudata from 2021 is a Benefit company and invested to increase its ESG rating (57 as of october 2022)