Geoff Birks

Intervoice

Awarding winning Self Service Solutions for Voice Portal and Contact Portal applications (IVR and Speech solutions) as well as a web based VoIP Contact Center product. Also provide very flexible and robust Hosted and Managed Service offerings. Our unique "Dynamic Decisioning Solution" (DDS) - is a game changing application that enables companies to maximize the lifetime value of each customer. The solution augments a customer's existing system(s), data and processes and enables significant increases in revenues, reductions in operating expenses and increased profi ts, while increasing agent efficiency, quality of service and customer loyalty.