Heather Douglas

Solus Support Services

Solus Support Services is a Social Care agency that provides experienced personnel to all types of care services. Our services are provided throughout the Greater Toronto, Greater Hamilton and Niagara regions. We listen carefully to both our customers and our Social Care Workers to ensure that our workers are placed in assignments to which they are ideally suited. Our Service User Charter outlines in writing our commitments to our customers and to service standards. Each and every day we demonstrate our commitment to the principles of quality and choice, supporting people and their carers to lead normal lives within local communities. Through this commitment to service and accountability, Solus is quickly becoming recognized as the leader in care staff agencies. Our MISSION Solus is committed to providing individual and family support to people with unique and complex needs so that they can continue to live successfully in their communities with an improved quality of life. Our VALUES Solus Support Services values the unique needs, strengths and diversity of the individuals we serve. Solus Support Services values collaborative partnerships with our clients, our staff, the treatment teams we work with and our customers through open and honest communication. Solus Support Services values integrity, objectivity and service excellence Our GUIDING PRINCIPLES ~Commitment to ‘best practice' standards. ~We are committed to delivering service ethically, with competence and integrity. ~Accountability to customers, colleagues, clients, partners, and employees valuing input to continually improve process, service, and results. ~Supporting service excellence by ensuring staff receives regular supervision and participates in on going professional development. ~Commitment to the well-being of all people served and advocate on their behalf to ensure that appropriate services are available to meet needs.