Ichu Cayabyab

Advanced Contact Solutions, Inc.

Advanced Contact Solutions, Inc (ACS) is a full service BPO provider and leader in the Philippine call center industry. With 4 sites and over 5,500 seats, ACS creates a delightful experience to top US Fortune 500 clients as well as top tiered companies in the UK, Australia and Canada. Our wide ranges of verticals include telecommunications, airline/travel, Satellite TV, financial services and health care among others. ACS has built long relationships with its clients and understands their needs. We are proud not to have lost a single client due to non performance. ACS understands that, at the end of the day, each and every contact with a customer defines our clients and their business. ACS is listed through Paxys, our holding company in the Philippine Stock Exchange – the first Philippine contact center to do so. ACS' well defined process and systems provide superior value to our client's business. Towards this end, we are ISO 9001:2008 certified. Furthermore, we are also engaged in an enterprise wide initiative to ensure consistent quality and risk management throughout our company. ACS is proud member of the Contact Center Association of the Philippines (CCAP) and Business Process Association of the Philippines (BPAP). We are active in the American and British Chambers of Commerce in the Philippines. ACS is also a member of the international associations such as American Teleservices Association (ATA), Direct Marketing Association (DMA), and The Society of Consumer Affairs Professionals in Business (SOCAP) among others.