Irfan Ahmad

ABANA Enterprises Group Co.

Established in 1977, ABANA has evolved into a "solution" company and is now at the forefront of providing end-to-end solutions by combining innovative products and software with fast and reliable services. With 21 service centers, ABANA is capable of providing technical services in mission critical situations anywhere in the Kingdom. Over the years, ABANA has developed its service infrastructure and capabilities that is focused on offering end-to-end solutions to its customers. ¨ 40 years of solid experience in Saudi Arabian market ¨ 21 service centers covering service requirements Kingdom-wide ¨ 4 main workshops and satellite workshops in each service center ¨ 1,000+ employees ¨ 600 plus service engineers, technicians, and support staff ¨ 25,000 machines, equipment, and systems in the market ¨ ISO 9001:2008 certified since 2007 ¨ Help desk center with toll free number, interactive voice response (IVR) system, automatic escalation, and comprehensive service management tool ¨ In-house software team for system development and integration ¨ PMP certified Project Managers ¨ Warehouse facilities with Enterprise Resource Planning (ERP) application to manage stocks, and other resources ¨ Sets of operational processes and procedures