Jeff Shields

nDivision

nDivision provides Managed Services and End User Help Desk services to customers ranging from SMBs to large enterprises, across 35 countries and 6 continents. The company uses intelligent automation to dramatically reduce IT Operations costs, improve remediation times and minimize errors. nDivision's Virtual Engineer as a Service (VEaaS®) is a cloud-based ‘unlimited automation' service across servers, hypervisors, virtual machines, operating systems, storage, networks, databases and applications, and is charged for based on the number of Configuration Items. The company's Autonomic Managed Service (AMS) utilizes the same automation platform, but nDivision's U.S. based staff remediate incidents that can't be automated (ITIL Level 1); or, in conjunction with the customer's resources, manage problem, access, availability, change & release and patch management (ITIL Level 2). AMS is charged for based on the amount and type of infrastructure being managed. The services are cloud-agnostic and applicable to private, public, hybrid and multi-cloud environments. nDivision's customers span a wide range of verticals including healthcare, oil & gas, manufacturing, financial, wholesale & distribution, education and state and local government. nDivision's End User Help Desk is staffed 24/7 by U.S. based resources and utilizes enterprise-class call handling and client management platforms. The Responsive service handles incidents through email, web or by phone, and is charged for based on the number of users. The Proactive service utilizes device agents for remote control support and patch management, includes options for antivirus/malware, backups and software distribution, and is charged for based on the number of devices. 4 minute video on transforming IT from a cost center to a strategic asset: http://ndivision.com/mediafiles/videos/info_video.mp4 3 minute video identifying where you are on the IT Maturity Chart: http://ndivision.com/mediafiles/videos/IT_Maturity.mp4