Jennifer Rai

OCIS

OCIS was founded in Australia in October 2004 when a major Australian telecommunications company engaged OCIS as its seventh and smallest service provider. Today OCIS has grown to be that provider's largest outsourced service partner. In February 2006, OCIS opened the first full service international call centre in Fiji, leveraging its Australian operational expertise with the highly talented and virtually untapped Fijian workforce. This was the beginning of OCIS' expansion into the global outsource arena. In early 2007, OCIS relocated to a new site in Australia, effectively doubling the capacity of its Australian operation. In January 2008, OCIS acquired a Computer Assisted Telephone Interviewing facility (CATI) from one of world's largest Market Research companies. This CATI facility is located in Takapuna, on the North Shore of Auckland, New Zealand. In January 2009, OCIS launched a new Market Research initiative by significantly expanding both its leadership team and production capacity. In December 2010, OCIS doubled its capacity in Fiji and opened a new world class contact centre in Suva. Today, OCIS conducts a variety of services on behalf of its clients; including inbound, outbound, customer service, sales, data processing and market research telephone interviews. E: business@ocis.com.au