John Silverio

Service Dynamics

Our purpose is to support our customers to deliver superior service outcomes and employee experiences. Partnering with leading service management platforms, Ivanti, Cherwell Software and HaloITSM, we help you improve your corporate services and your users' service experience. We believe our people, capabilities and solutions transform IT service delivery and support processes, improve business process efficiency, reduce operating costs, and drive superior customer experiences. We design and implement ITSM and Enterprise Service Management solutions for large enterprise customers through to small-to-medium businesses. We provide ongoing customer care, technical support, training, project and customer enablement services. Our services and solutions portfolio includes ITSM and Enterprise Service Management (ESM), Discovery and IT Asset Management (ITAM), line-of-business solutions such as Facilities & HR and Unified Endpoint Management (UEM) solutions and Security solutions. Our New Zealand based CustomerCare Team operating in the GMT+12 time zone allows us to offer Ivanti and Cherwell ITSM customers wherever they are in the world with 24/7 remote technical support services, remote Cherwell system administration and development services. Our values are very important to us and give customers and prospective customers insight into what to expect from us, what drives our behaviours and if we are a good fit as a partner serving your organisation: Be Engaged Enable the Customer Remove complexity Be forward-thinking Respectful Proven expertise Be authentic No surprises Our business is proudly 100% kiwi-owned and operated. Capable people, great technology, processes, IP and outcomes-driven!