Karan Arora

Qatar Aviation Services

Established in 2000, QAS provides premium end-to-end ground services to international airlines; Heads of State and VIPs; private fleets; executive charter flights, and cargo operators. The multicultural QAS team, made up of more than 8,000 highly qualified employees from more than 52 countries, is dedicated to fulfilling the necessity of its customers by providing reliable services with state-of-the-art equipment and technology, supporting the most demanding services for passenger and cargo QAS is ISAGO, ISO 9001 certified; is an RA3 (Regulated Agent); and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment, and Airside Safety Group. These groups implement recommendations to improve and enhance safety standards in the aviation industry. Serving more than 37 million passengers annually, the ground handling provider handled more than 225,000 flights in 2019-20, delivering an On-Time Performance rate of above 99.20 percent, as well as meeting the special assistance needs of 980,000 passengers. The QAS team also handled more than 49 million pieces of baggage, with a mishandling rate of 0.74 per 1,000 passengers – resulting in the production of more than 130,000 load sheets safely.