Karen Elliott

Cinareo

Cinareo™ is a new and innovative SaaS solution that complements your WFM platform to set a new standard for long term capacity planning and decision support for multi-channel contact centre environments. This tool provides robust resource planning and financial analysis to cost-efficiently manage front and back-office staff, as well as all support staff (e.g., supervisors, trainers, quality assurance, managers), to provide accurate capacity planning, recruitment and training planning, and enhance executive decision-making with multi-variable what-if scenarios. This online application provides efficient and accurate planning capabilities to enable decision making that eliminates the need for unsustainable Excel spreadsheets, answer "What if?" questions in mere seconds, while providing a single source of truth for resources and financial requirements across all queues, skills, and lines of business within an organization. Cinareo closes the gaps in capacity planning, financial analysis and scenario modelling that permeate industry.