Karen Warn

NSW Department of Customer Service

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. We are focused on delivering first-class customer service, digital transformation and regulatory reform. As a leading central service agency, established on 1 July 2019, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse. Some of our projects include: bushfire and flood relief; work health and safety initiatives; consumer and business law reforms; cost of living rebates; and digital leadership and innovation. Having previously delivered ground-breaking experiences like the NSW Digital Driver Licence, more recently our digital teams have been at the centre of the NSW Government's response to bushfires, floods, and COVID-19. We are guided by our core values of integrity, trust, service and accountability. We offer flexible working, competitive pay and conditions, and support employee health and wellbeing. Come join us and help influence the future of our great state. Our community guidelines: https://www.nsw.gov.au/customer-service/access-to-information/dcs-social-media-community-guidelines