Ken Williams

Customer Success Consulting, LLC

Customer Success Consulting, LLC was established by a team of experienced executives with extensive knowledge and experience in technology, strategic planning, business processes and understanding of Enterprise class application products in ERP and Supply chain domains. The team provides a broad range of services from business guidance to technology development supplementation & enablement, with a focus on Customer Success and experience. CSC helps companies, worldwide, to improve their service operations and integrate Customer Success throughout their organization. With a customer-centric range of service offerings, we are ready to partner with you to incorporate the 4 P's of Success (People, Process, Product, and Performance) into your organizations as well as those of your customers. • Evaluate and recommend support infrastructure • Global Organization Alignment and Structure • Develop Support Skills and Hiring Profile • Business Continuity Planning and Budgeting • Evaluate and Update Metrics, KPI's and KSI's • Post-Merger and Acquisition Business Normalization • Review and Update Global Business Processes • Maintenance Revenue Revitalization • Executive Staff Augmentation