Kevin Smith

eg solutions

eg solutions is an enterprise workforce optimisation software company, specialising in the back office. eg pioneered this new market space and developed the most complete, purpose built workforce optimisation software for back offices – the only solution that manages work, people and end-to-end processes wherever they are undertaken, anywhere in the world. Our software is now used by leading UK, international and global companies in multiple industry sectors including financial services, healthcare and utilities both in the cloud and on-premise. Using our forecasting, scheduling, real-time work management and operational analytics capabilities we deliver measureable improvements in service, quality, productivity and regulatory compliance. When supported by our implementation and training services we guarantee return on investment in short timescales. Regardless of who is serving the customer – call centre, back offices, branches or the field – our solutions provide true insight into the full customer service process and promote world-class operational management capability. Clients include: The Co-operative Financial Services, Nationwide, Aviva, Legal & General, RWE npower, LV.