Kieran Downey

TechSee

TechSee revolutionizes the customer experience domain with the first remote visual assistance platform powered by Computer Vision AI and Augmented Reality. TechSee helps organizations enhance service quality, reduce operational costs, and improve customer experience. In the new reality, organizations can deploy TechSee for remote contactless service to ensure service resilience and keep customers and employees safe. With TechSee, customers and technicians receive remote visual support through their mobile screens, in assisted-service or self-service mode, with patented browser-based technology. Using proprietary Computer Vision AI technology, TechSee recognizes devices and their issues to deliver visual automation. TechSee's proven enterprise-grade solutions are implemented across hundreds of service organizations in 43 countries with over 2 million monthly customer interactions across industries including Telecom, Consumer Electronics, Manufacturing, Utilities and more. TechSee has received several awards including Gartner "Cool Vendor." The Accenture Innovation Award, AI Breakthrough Awards, and Fast Company Most Innovative Companies Award. TechSee has recently announced round C funding led by Salesforce Ventures, OurCrowd and Telus, followed by the launch of a strategic partnership with Salesforce, powering the ‘Visual Remote Assistant' for Salesforce Service Cloud and Field Service.