Kirk Owen

Bespoken

Bespoken specializes in testing, training, and monitoring for AI-driven voice, chat experiences, and LLMs. Our services ensure that your chatbots, IVR systems, and other conversational interfaces are able to deliver exceptional and flawless experiences to your users, no matter where they are located or how they choose to communicate with you. We also offer load-testing services to ensure that your systems can handle high levels of traffic and demand. Our monitoring services are designed specifically for contact centers, helping you to keep track of the performance and effectiveness of your customer service team. Additionally, Bespoken performs benchmarking of crucial contact center technologies like ASR, transcription, call analytics, and sentiment analysis to enable our customers to select the best vendors to power their modern IVR and contact centers.