Kokila Balakrishanan

Customer Analytics, LLC

Welcome to Customer Analytics! We solve business problems by bridging the gaps and connecting the dots. From data processing to providing operational support to building complex applications to employing analytical tools for business insights, we do all that it takes to solve your business problems and more. Fundamental to our approach is the perfect ratio of understanding: execution. Understanding involves understanding the business, existing data, tools, needs, challenges, and possible solutions. Execution involves creating a plan of action, putting the right team in place for executing the plan and providing the required training, monitoring and support needed to take it to conclusion. We go above and beyond conventional solutions to business problems and become true partners in solving business problems. We are powered by best-in-class architecture that ensures the right focus on critical objectives such as security, scalability, and performance, and our solutions are a perfect ratio of Business: Technology: Process. Our teams have specialized in technologies such as Dynamics 365, Cloud Services, Infor HCM, HighJump WMS, IBM iSeries, iOS, Android, Shopify, Umbraco, and other CMS, and they have the ability to provide solutions in diverse domains such as Retail, Education, Health Care, and Manufacturing. Our ever-growing client list is a testimony to the excellence of solutions provided over the past three decades. Customer Analytics was founded as ThirdWave Research in 1993. ThirdWave Research was launched from The University of Wisconsin - Madison.