Lara Anderson

Microtechs (whitelabelit.com)

Microtechs Outsourced white label Service Desk, SOC-as-a-service & NOC solutions provide the right level of support for you. 24/7 access to a client-specific 1st and 2nd line teams, scalable models to meet your requirements, proactive monitoring and alerting, backed up by a state of the art service desk infrastructure. Our partners approach Microtechs as they are looking to team with a fully flexible, UK based support team. We are all based from one office in Surrey and tailor our services to dovetail to your individual requirements. Our client-specific 1st and 2nd line teams can monitor your servers and support queue (email, alert or phone) 24/7 or just as overflow. When a new incident comes in, we work to resolve the issue and respond to your customers through phone or your support system, thereby maintaining 100% transparent support. This includes 3rd party escalations and incident management. Headquartered in Guildford, Surrey, where we run a Technical contact centre. Microtechs are operational between 24 hours a day, 7 days a week, and 365 days a year. The technical contact centre is staffed by fully trained 1st, 2nd line support teams. Organically evolving across a multitude of technology platforms we are able to provide a variety of outsourcing solutions for businesses, whether it's for 24/7 Help desk Services, Bespoke Software Support, Specialist Wi- Fi Support, Telecoms and Broadband Support or Direct IT Support. So, what does all this mean for your business and customers? Increased up-time, reduced costs (in some cases by more than 40%), lower overheads, incident reduction and continual service improvements – all managed by Microtechs. http://www.microtechs.co.uk. #channel #outsourcedsupport # customerservice #24/7/365 #SDaaS #Managedsupport #MSP #Software #Onshore #Whitelabel #Ownbrand #Desktopandnetwork #hospitality #connectivity #retail #incidentmanagement #NOC #monitoring #response #remotesupport #resolution