Leona Lin

CRM Factory

Company Introduction 德乐生软件开发（北京）有限公司 CRM Factory brings together the two essentials for CRM – marketing and IT to create a branded customer experience throughout the customer life cycle and beyond – no matter if it starts on the Website, at a flagship store, or as a phone call to a customer interaction center. CRM Factory is part of the MCON group, which also houses MCON and a partnership with incadea Asia-Pacific. We are proud to offer a 360 degree portfolio as a single source supplier for business consulting and strategy, linking them with IT, business intelligence, IT infrastructure and hosting, all backed up by 24/7, follow-the-sun support operations. This means laying the foundation with a thorough CRM strategy, deriving CRM master processes to the specific needs of the market, planning, building and running the necessary systems and the underlying infrastructure to enable the relevant communicative contents to reach your targets. CRM Factory is a global and diversified team of people with backgrounds in the IT, advertising, online and the software industry. We are passionate about joining our forces and working together to deliver what are great solutions. Coming from the different corners of the globe we communicate in English and interact respectfully of one another. An offering of some of our services: • Business Consulting • Customer Relationship Management (CRM) • Customer & Vehicle Relationship Management (CVRM) • Data Warehouse (DWH) & Business Intelligence • Dealer Management Systems (DMS) • Opinion Mining • eBusiness, eCommerce & Portals Our offices are located in Beijing, Munich, Prague and Sydney. For more information, please visit: http://www.crm-factory.com.cn